FAQs

What are the payment options?

We accept Visa, Mastercard, and American Express

What is your return policy?

No returns on used or broken product. If product is lost in transit please contact us at: info@shantellscandles.com

Do you offer promo codes?

Be on the lookout for promo codes every order!

Occasional wet spots happen, this is a result of fluctuating temperatures and how the candle wax reacts to the environment in which the candle has been made in. Candle frosting is unfortunate, but can happen as well when the natural wax used to make a candle returns to its natural state. Frosting is an indication that you are using natural soy wax, whilst additives can be introduced to help prevent frosting. 

How long should I keep my candle lit?

When you first receive your beautiful candle it is recommended that you burn it a minimum of 1 hour and no longer than 4 hours at a time.

Wet spots & Frosting?